When you use Senior’s Avenue® services, you trust us with your information. This Privacy Policy explains what data we collect, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully. If you are unfamiliar with any terms used in this privacy policy then please read about these terms by searching Wikipedia first. Wikipedia is a free and unbiased online Encyclopedia.

Privacy Policy

When you share information with us. As you use our services, we want you to be clear how we are using information.

Our Privacy Policy explains:

• What information we collect and why we collect it.
• How we use that information.
• How to access and update information.

We want this to be as simple as possible, but if you are not familiar with terms like cookies, IP addresses, server logs and browsers, read about these terms by searching Wikipedia first. Your privacy matters to Senior’s Avenue® so whether you are new to Senior’s Avenue® or a long-time user, please do take the time to get to know our practices and if you have any questions contact us.

Information we collect

We collect information to provide better services to all of our users.

Examples of Information and Data Collected by Senior’s Avenue®

We collect information in the following ways:

• Information you give us. For example, if you message us or email us. Senior’s Avenue® will collect for example but not limited to your name, address, phone number and email address and any message to us. Senior’s Avenue® will not sell or share this information with anyone other than our staff. The State of California currently requires we maintain these records for 3 years; however, the State of California could change this at any point during the 3 years requiring we maintain it for a longer period.
• Information we get from your use of our services. We collect information about the services that you use and how you use them, like when you watch a video. This information includes:

Device information

• We collect device-specific information such as your hardware model, operating system version, unique device identifiers, and mobile network information. Senior’s Avenue® may associate your device identifiers.

Log information

When you use our services or view content provided by Senior’s Avenue®, we automatically collect and store certain information in server logs. This includes:

• Details of how you used our service, such as your search queries.
• Internet protocol address.
• Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
• Cookies that may uniquely identify your browser.

Location information

• When you use Senior’s Avenue® services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors.
• Local storage
• We may collect and store information including personal information locally on your device using mechanisms such as browser web storage including HTML 5 and application data caches.

Cookies and similar technologies

• We and our partners use various technologies to collect and store information when you visit a Senior’s Avenue® service, and this may include using cookies or similar technologies to identify your browser or device.
• Information we collect, in addition to information we obtain about you from government public information sources, may be associated with your accessing the Senior’s Avenue® website. When government public information is associated your accessing the Senior’s Avenue® website, we treat it as public information.

How we use information we collect

We use the information we collect from all of our services to provide, maintain, protect, and improve them, to develop new ones, and to protect Senior’s Avenue® and our users.

When you contact Senior’s Avenue®, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Senior’s Avenue® processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can: set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by Senior’s Avenue®.

Information you share

Some of our services let you share information with Senior’s Avenue®. Your information will not be sold or shared for purposes other than those necessary to make an authorized referral. There is no need to opt-out since your information will not be sold or shared for purposes other than those necessary to make an authorized referral. The person seeking a referral or their representative may request at any time by email or by submitting a letter that Senior’s Avenue® cease contact with the person seeking referral or their representative at points of contact they designate, such as telephone numbers and email addresses, and that Senior’s Avenue® will cease contact in response to that request and also cease making additional referrals on behalf of the person seeking referral or their representative.

Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it unless we must keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort for example, developing a new system or fundamentally changing an existing practice, risk the privacy of others, or would be extremely impractical for instance, requests concerning information residing on backup systems.

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers or cloud services we subcontract and may not remove information from our backup systems or for the backup services that we subcontract.

Information we share

We do not share personal information with companies, organizations, and individuals outside of Senior’s Avenue® unless one of the following circumstances applies:

• With your consent
• We will share personal information with companies, organizations, or individuals outside of Senior’s Avenue® when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information. You may do this by emailing us.
• For external processing
• Your personal information will not be sold or shared for purposes other than those necessary to make an authorized referral.
• For legal reasons

We will share personal information with companies, organizations, or individuals outside of Senior’s Avenue® if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• meet any applicable law, regulation, legal process, or enforceable governmental request.
• enforce applicable Terms of Service, including investigation of potential violations.
• detect, prevent, or otherwise address fraud, security, or technical issues.
• protect against harm to the rights, property or safety of Senior’s Avenue®, our users or the public as required or permitted by law.
• We may share non-personally identifiable information publicly and with our partners – like publishers, or connected sites. For example, we may share information publicly to show trends about the general use of our services and number of website visitors.

If Senior’s Avenue® is involved in a merger, acquisition, or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Information security

We work hard to protect Senior’s Avenue® and our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

• We encrypt many of our services using SSL.
• We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
• We restrict access to personal information to Senior’s Avenue® employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

When this Privacy Policy applies

Our Privacy Policy applies to all of the services offered by Senior’s Avenue®. Our Privacy Policy does not apply to third party sites and services which we might link to, for example sites belonging to Medicare, Medi-Cal, Veterans Administration, Yelp, YouTube, various transportation resource sites, any of the sites belonging to providers and advertisers found on the Senior’s Avenue® site, after leaving the Senior’s Avenue® site the Privacy Policy of the site we link to applies. The Senior’s Avenue® Privacy Policy does not apply to any embedded content for example YouTube videos or videos belonging to our providers or advertisers but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include Senior’s Avenue® services, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice including, for certain services, email notification of privacy policy changes. We will also keep prior versions of this Privacy Policy in an archive for your review.